Plant Hire Administrator

Maidenhead

Plant Hire Administrator

Ramcrete Pumping Services Limited operates out of a central depot located on the outskirts of Maidenhead but will be moving to Cressex Industrial estate in High Wycombe this summer. It is the largest independently owned concrete pumping company in England. We endeavour to provide outstanding service and competitive rates to our clients nationwide, including industrial, commercial, and domestic works

 

Main Duties and Responsibilities

Customer Service:

• Assist customers with booking our daily mobile pumps via phone/email
• Assist customers with booking our weekly static pumps via phone/email
• Communicate courteously, professionally, and promptly with customers by telephone, email and face-to-face
• Build and maintain excellent relationships with clients through superior customer service
• Diarise jobs and ensure consistency with booking information in a fast-paced environment, ensuring you have a keen eye for detail
• Investigate and solve customers’ problems, which may be complex and require the involvement of our Operations Team
• Handle customer complaints or incidents, such as pumps running late, with a positive solutions-focused approach
• Continually improve customer procedures, polices and standards for your department
• Grow your pump and product knowledge and keep up to date with changes
• Apply geographical knowledge to allocate jobs according to location of satellite depots

Shipping:

• Identify morning jobs which are likely to finish up early so you can ship the afternoon programme
• Clearly communicate job details to drivers and update customers accordingly
• Troubleshoot any problems which may arise and work with the Operations team to get these resolved
• Build strong working relationships with drivers to ensure efficient programming
• Build strong working relations with the Operations team to ensure clear communication across departments
• Build relations with the Accounts team to ensure customer accounts are up to date

Trailer pumps/Equipment hire:

• Ensure records of all equipment out on hire is up to date
• Booking Delivery/collections of equipment either internally or with 3^rd party providers
• Ensuring any issues reported by customers are passed on to appropriate team member – and paperwork collected from all call outs to identify if any additional billing required.

Key Skills:

• Client -first approach
• Problem solving
• Multitasking
• Negotiation
• Communication
• Organisation
• Ability to work under pressure
• Attention to detail
• Commercial awareness
• People skills
• T savvy – experience with Microsoft Outlook & Office, Social Media platforms and Schedulers

 

Hours: 7:00-4:00 – Flexibility on start finish times is available

Job Types: Full-time, Permanent

Salary: £25,000.00+ per year dependent on experience

Benefits:

• Employee Assistance Programme
• On-site parking

Work remotely: No

 

To apply or find out more information about this role please contact our team on 01628 782 860 or email admin@ramcrete.co.uk